Process Consultant

Purpose & Summary:
  • The Business Services Process Consultant would be part of Project management office (PMO) team. 
  • The consultant would be responsible to lead or support process design and documentation activities for process migration into (COMPANY) centers.
  • The activities include, participation in workshops to create, review or update business processes based on the information provided by the business.
  • The role would be responsible for performing work independently or as a team working with the other Process Consultants and PMO stakeholders.
  • The role demands supporting initiatives on process improvement and standardization.
  • The role expects hands-on experience in Busines Process Management (BPM) tools, strong stakeholder management skills and good understanding of various finance processes would be suitable for this role.
  • Projects could involve work in finance, human resources, sourcing & procurement or transportation & logistics. 
 
Accountability & Objectives
60% Facilitate Process Workshops
  • Lead/support process design workshops across functions as part of process migration to the (COMPANY) centers
  • Support process standardization projects as part of the initiatives and opportunities identified by GPO organization
  • Perform process fit gap analysis, research and support in process standardization activities
  • Work collaboratively with functional teams, operations and business to redesign / standardize processes in line with the identified opportunities
  • Manage expectations and communicate progress of project deliverables to the project manager/ project lead
20%-30% Create and Maintain Process Documentation
  • Maintain and update process information and documentation related to process flows
  • Ensure adherence to standards & guidelines while process mapping
  • Maintain consistency while documenting and capturing the information for the processes across functions and businesses
  • Create, maintain and update internal PMO process documents repository
10%-20% Support Team Members
  • Support internal team members in various process initiatives 
  • Share best practices / learnings with rest of the team
  • Manage third party vendors for process design work and/or coordinate internal mapping efforts
 
Skills & Qualifications
Required Qualifications
  • Bachelor’s degree
  • Minimum 4 years of experience in process domain/ process design/ consulting experience
  • Minimum 1 year experience in process mapping in any modeling tool (i.e. Visio, Aris, etc.)
  • Experience working with multifunctional teams
  • Demonstrate success working independently in a remote, global environment
  • Proven ability to communicate effectively across all levels of the organization
  • Strong strategic thinking and problem-solving skills
  • Excellent interpersonal, verbal and written communication skills
  • Ability and willingness to act independently and take initiative
Preferred Qualifications
  • Advanced degree (Masters, MBA) 
  • Strong understanding of core business processes within Finance (OTSC, PRTP, RTR), Procurement and HR.
  • Preferred working experience in migration projects 
  • Hands on experience of process mapping using ARIS 
  • Exposure to shared service environment and processes, preferred 2+ years of experience