2018 Annual Conference - Opening Keynote: Design for Service, The Advanced Services Transformation Roadmap at Rolls-Royce

Design for service is critical to Rolls-Royce’s Advanced Services Transformation Roadmap. Harrison, the company’s chief of life cycle engineering, will outline how Rolls-Royce is integrating a unique customer service concept within its engineering and design process— an approach that has yielded unanticipated disruptions in engine availability fall and customer satisfaction rise.