RTM - Innovation the Amazon Way

John Rossman talks with Jim Euchner about how Amazon manages to be both operationally excellent and disruptively innovative.

Step 1:  Logged in IRI Members click here for credential verification (only needed once per logged in session) 
Step 2:  Proceed directly to article:  http://www.tandfonline.com/doi/full/10.1080/08956308.2018.1399020

Volume 61, Issue 1, January-February 2018