Business leaders in a range of industries, from machinery and electronics to retail and insurance, agree that artificial intelligence (AI) has the potential to damage their established business lines substantially, leading to a significant loss of traditional jobs (Agrawal, Gans, and Goldfarb 2017; Davenport and Ronanki 2018). At the same time, many knowledge workers, including those in R&D, feel unthreatened—the unique competencies required by creative work, they assert, are not replicable by AI. Even enthusiasts acknowledge the limitations of AI, now and for at least the next 10 years, if not well beyond this period (Ili and Lichtenthaler 2017).
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Volume 61, Issue 5, Steptember-October 2018
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