Process Consultant
Purpose & Summary:
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The Business Services Process Consultant would be part of Project management office (PMO) team.
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The consultant would be responsible to lead or support process design and documentation activities for process migration into (COMPANY) centers.
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The activities include, participation in workshops to create, review or update business processes based on the information provided by the business.
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The role would be responsible for performing work independently or as a team working with the other Process Consultants and PMO stakeholders.
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The role demands supporting initiatives on process improvement and standardization.
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The role expects hands-on experience in Busines Process Management (BPM) tools, strong stakeholder management skills and good understanding of various finance processes would be suitable for this role.
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Projects could involve work in finance, human resources, sourcing & procurement or transportation & logistics.
Accountability & Objectives
60% Facilitate Process Workshops
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Lead/support process design workshops across functions as part of process migration to the (COMPANY) centers
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Support process standardization projects as part of the initiatives and opportunities identified by GPO organization
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Perform process fit gap analysis, research and support in process standardization activities
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Work collaboratively with functional teams, operations and business to redesign / standardize processes in line with the identified opportunities
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Manage expectations and communicate progress of project deliverables to the project manager/ project lead
20%-30% Create and Maintain Process Documentation
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Maintain and update process information and documentation related to process flows
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Ensure adherence to standards & guidelines while process mapping
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Maintain consistency while documenting and capturing the information for the processes across functions and businesses
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Create, maintain and update internal PMO process documents repository
10%-20% Support Team Members
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Support internal team members in various process initiatives
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Share best practices / learnings with rest of the team
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Manage third party vendors for process design work and/or coordinate internal mapping efforts
Skills & Qualifications
Required Qualifications
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Bachelor’s degree
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Minimum 4 years of experience in process domain/ process design/ consulting experience
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Minimum 1 year experience in process mapping in any modeling tool (i.e. Visio, Aris, etc.)
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Experience working with multifunctional teams
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Demonstrate success working independently in a remote, global environment
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Proven ability to communicate effectively across all levels of the organization
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Strong strategic thinking and problem-solving skills
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Excellent interpersonal, verbal and written communication skills
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Ability and willingness to act independently and take initiative
Preferred Qualifications
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Advanced degree (Masters, MBA)
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Strong understanding of core business processes within Finance (OTSC, PRTP, RTR), Procurement and HR.
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Preferred working experience in migration projects
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Hands on experience of process mapping using ARIS
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Exposure to shared service environment and processes, preferred 2+ years of experience
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