Research - Using Experts to Support the Global Flow of Knowledge
January 2016 - September 2017
This was a joint research effort with APQC.
Deliverables
Download the full report and case studies.
Brown bag webinar: Summary of the findings
Research Approach
Identifying and engaging experts
- Defining the path to expert status (e.g., skill and competency requirements)
- Finding and selecting the right people
- Securing buy-in from experts and their managers to participate in knowledge capture/transfer and learning
Positioning experts to support the flow of global knowledge
- Structuring the expert role/activities (e.g., community-centric fellows program, center of excellence, etc.)
- Making experts globally accessible (e.g., SME role in communities, SME master classes, expertise locators, “ask an expert” systems, social networking/collaboration platforms)
Applying expert knowledge to drive innovation and improvement
- How experts support learning (e.g., via training, mentoring, conferences, virtual platforms)
- How experts support collaborative innovation (e.g., via tech conferences, community events, ideation)
- Leveraging new external knowledge (e.g., from industry associations, conferences) for internal gain
Measuring and communicating outcomes
- Health and value of processes
- Rewards, recognition, and success stories
- Long-term impact on the business
Participants
Crown Packaging, Kellogg's, Baker Hughes, Cooper Tire & Rubber, Dupont, Merck, Gilead Sciences, Federal Reserve Bank, Alberta Health Services, Optus/Singtel, GE, Cargill, Fuchs Chemical